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Glenn LeClair

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Glenn LeClair, CMC

About the Lessons from History Author

Managing Director of LeClair

LeClair and Associates is a professional services firm incorporated in 1999, dedicated to providing senior level Business Analysis and IT Project and Program Management services to IT service delivery enterprises and organizations.

IT Process Design Authority Major Integrated Energy Sector 2008 - 2009

  • Defined and Documented Business Requirements for IT process
  • Defined the Project Plan, Resource Model, and Timelines
  • Led Workshops to Define Configuration and Release Management Processes
  • Determined Technology and Integration Requirements
  • Developed Initial Roadmap defining future process implementation
  • Delivered initial Training/Awareness sessions to key user groups in Calgary and Toronto

Program Manager

  • Full life-cycle management of a major IT Process review and presentation of recommendations to management
  • Prepared project management plan including:
  • Directed implementation staff (both internal staff and consultants) to successful delivery of project
  • Defined the Project Governance model process to assist client with planning and priorities for futures phases and successful integration of other projects
  • Defined key business deliverables for future phases

Senior Business Analyst/Consultant Energy Sector 2006 – 2008

Plan and deliver major Continuous Improvement project with multiple IT processes mapped to supported business processes with supporting technology for a major nuclear power company. Responsibilities included:

  • Definition and documentation of final deliverables for signoff.
  • Defined business user requirements and mapped to IT processes.
  • Successfully delivered Organizational Change Management process to assist transition to new business model.
  • Managed internal and contract staff for delivery and training


Senior Consultant Provincial Government 2002 – 2007

  • Completed a variety of engagements from 3 – 18 months in length
  • Prepared CIO level program review for ITSM program
  • Planned and delivered Change Management process for major new Social Assistance application and acted as Change Manager
  • Managed IT infrastructure Telecom delivery group
  • Assessed technology capability for Enterprise ITSM support tools
  • Delivered training sessions to 150+ IT staff


Senior ITSM Consultant Major Municipal Government 2004 – 2005

Key member of the bid team, delivering final oral presentation to client. Acted as project manager and subject matter expert for the Assessment of current state of IT Management Best Practices. The City is the 5th largest government in Canada. This key project reported directly to the Executive Director of Corporate Senior ITIL and IT Governance.


Trainer Public and Dedicated Classes 2003 – 2008

  • Delivered ITIL Foundations and Service Managers classes across North America
  • Clients included Fortune 100 companies, US Federal Government, Canadian Provincial Government
  • Delivered the initial IT Governance based on CObIT class
  • Maintained a pass rate in excess of 90% on average


Financial Service Sector

Business Planning Process Facilitation

Co-facilitator in a series of meetings to define the creation and potential services that could be offered via a private trading exchange for non-traditional mortgages. This was a joint venture between a group of financial services and mortgage service companies to expand their offering in a new segment. Deliverables included a business framework for the new JV entity, definition of key players and processes (Built on the Zachman framework), and the services that could be offered to the market by the entity.

Previous Employers

HP Canada Consulting

DMR/Fujitsu Consulting

DuPont Canda

Business Analyst in the Polymers & Industrial Plastics division

Work with Market Focus Team was highlighted on the cover of the 1994 DuPont Canada Annual Report

bbPrentice-Hall Canada Thorne, Ernst & Whinney/KPMG

Glenn LeClair


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